FAQ

How long is the processing time?

As we are a made-to-order shop our processing time is currently 1 to 2 weeks. During sales or special events the processing time might increase to 2 to 3 weeks due to a higher volume of orders. 

 

How long does it take for my order to arrive?

Within Germany shipping takes 1 to 3 days. In rare cases it can take up to 1 week.

International shipping takes between 1 to 4 weeks although they usually arrive within 10 to 14 days. Shipping can take longer when your order is held in customs. We are not responsible for any delays or fees that customs may claim.  

Please note that shipping times can increase before and during holidays or national / worldwide sale events like Black Friday. Once your order is handed over to postal services it is out of our hands meaning we can't influence how long it takes. 

 

I didn't receive my order. Can you track it?

At the moment, I am not offering tracking in order to keep shipping rates affordable so I cannot track your order. Once I dropped it off at the post office it is off my hands. Shipping can take up to 1 week within Germany and 4 weeks internationally. Especially around holidays or national sale events it can take longer as postal services are very busy. If you waited an appropriate time and your order did not arrive please contact me at thegracefulplanner@web.de including your order number.

 

I got a wrong item. / One item is missing. / I am not happy with my order.

First off, I am so sorry to hear that. I am creating and cutting my stickers with lots of love and passion but of course I am only human and I can make mistakes. Please send me a message including photos of the affected items so that I can see what went wrong and what I can improve for the future. Also please review our refund policy for more advice about how we handle this. 

 

Do you combine orders?

Yes I do! Please contact me before you place your order and DON’T put it in the notes to seller.

 

Do you have an active coupon code?

I post about coupon codes or sale events on my Instagram and in my Facebook group so head over and join us. If you cannot find an active coupon code there the reason might be that we don’t always offer coupons and sales.

 

When will sold out items come back to the shop?

As we are a made-to-order shop most items like for example stickers don't sell out and if they do we restock them immediately most of the times. But if an item is sold out that you'd like to purchase send me an email to thegracefulplanner@web.de and I will do my best to restock it as soon as possible. Please note that we do not restock items of the 'last chance' section as these items are meant to retire.

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